Charges – Our charges are transparent, quoted when you book a job, clearly shown on the back of invoices and on the website
Invoice – A VAT invoice will be produced for each job
Guarantee – Workmanship is covered by a 12 month guarantee
Ongoing Customer Service – We are here to assist you and help wherever we can

Customer Details – Under no circumstances will any customer’s details be shared, sold or in way passed on to any third party
Security – Any keys left with our operatives to gain access to properly will be kept secure
Data Protection – Customer information & other records are dealt with strictly in accordance with the Data Protection Act 1998

Your peace of mind is foremost in our minds and from the moment you call us we will do our best to ensure that the experience you have will be one which builds confidence in us.

80% of our work is from returning customers and our reputation has been built on the trust customers have that we will undertake the work, however small or large, with complete professionalism and to the highest standards. Larger works will be supervised by one of our highly knowledgeable and experienced managers who will regularly update you and answer any of your queries.

• Not overcharge customers under any circumstances
• Not carry out any unnecessary work
• Not talk customers into any work that is not needed
• Not charge for any wasted or unnecessary time when undertaking your work
• Not charge for unnecessary time spent away from the job, and always keep customer informed when leaving the job
• Not charge for tea and lunch breaks
• Not charge for non-work related phone calls, or engage in them during working time
• Make sure that we only charge for time spent at a job and the number of hours worked
• Make sure that any estimated work that is costed at our day rate of 10 hours
• Make sure that we work a full 10 hour day when on a day rate
• Make sure we present an invoice showing a comprehensive description of work, with a full breakdown of labour & materials